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Frequently Asked Questions
Do you own all of your vehicles?
Yes. Every vehicle in our fleet is owned, maintained, and operated in house at our Jacksonville facility.
What is the difference between a minibus and a mini motorcoach?
Minibuses can seat 22, 24, 28, or 40 passengers with high back seating and overhead storage. Minicoaches seat 34 passengers and add full coach amenities including an onboard restroom, expanded luggage bays, and a PA system.
Are ADA accessible vehicles available?
Yes. We operate ADA configured high top vans and wheelchair lift equipped motorcoaches as part of our owned fleet. Both vehicle types are available for any service line.
What is your cancellation policy?
Cancellation windows vary by vehicle type and service type. Sedan and SUV local airport reservations must be changed or cancelled at least 4 hours before pickup. Sedan and SUV local or out of town hourly reservations must be changed or cancelled at least 12 hours before pickup. High top van reservations must be changed or cancelled at least 24 hours before pickup. Minibus, mini motorcoach, and motorcoach reservations require a 50% non refundable deposit, and changes or cancellations must be made at least 14 days before the scheduled pickup date to avoid late charges or additional billing.

